Refund & Cancellation Policy

Last updated 23 August 2026

All purchases are final. Licence fees paid to PT Scandium are non-refundable. Because that is a firm policy, we make it possible to evaluate GU.Email thoroughly — and at no cost — before any money changes hands.

1. All sales are final

Once a licence fee is paid and the licence key is delivered, the purchase is complete and the fee is non-refundable. This applies for the whole twelve-month term and regardless of how much of it you use, including where a licence goes unused, where your requirements change, or where you decide to stop self-hosting your mail.

2. Evaluate before you pay

The Startup plan is free, permanently, and is not a time-limited trial. It runs the same software as the paid plans, on your own server, with one mail domain, three mailboxes and two aliases per mailbox. Use it for as long as you need to satisfy yourself that GU.Email works in your environment. We will also answer technical questions before purchase — ask them first, because we cannot refund the licence afterwards.

3. No automatic renewal

Licences never renew automatically and we hold no payment instrument on file, so you cannot be charged without deciding to pay. We invoice you before expiry; if you do not pay it, nothing is taken and the licence simply lapses.

4. Cancellation

Because there is no automatic renewal, there is no subscription to cancel. Stop paying the renewal invoice and the licence lapses at the end of its term. GU.Email keeps running your existing configuration after expiry — only updates and support stop.

5. Billing errors and non-delivery

This policy governs refunds of a valid, completed purchase. It is not a licence for us to keep money we were never owed. We will always investigate and put right, in full:

• a duplicate charge for the same licence;
• a charge for an amount other than the published price of the plan you bought;
• a payment for which we did not deliver a working licence key; and
• a transaction you did not authorise.

Contact us as soon as you notice any of these. Corrections are returned through the original payment method via Xendit and we charge no processing fee.

6. Your statutory rights

Nothing in this policy limits any right you have that cannot be excluded by law, including under Law No. 8 of 1999 on Consumer Protection. Where such a right applies, it prevails over this policy.

7. How to raise a billing issue

Email us with your invoice number, the email address used at purchase, and the payment date. We acknowledge every message within one business day.

8. Contact

PT Scandium
Incorporated in Jakarta, Indonesia
Email us