Product : Customer Relation Management (CRM)

Customer Relation Management is software solution for company to manage their relation with the customers. Scandium builds Operational CRM which covers front office base activity for company customer oriented activity such as billing question, product inquery, and complains.

CRM helps YOU to manage the following activity:

• Customer Inquery : to manage customer inquery regarding your products
• Customer Profiles : to build and manage customer's profile such as influencial person, decision maker, product purchased history, and customer complain history
• Customer Complains : to record customer complain and to follow up upon the complains and resolutions
• Customer Billing : to manage the customer real-time billing
• Product Portfolio : to manage your product portfolio

CRM can be stand-alone product or integrate it with ERP.

More to come as our website is still under development